Return policy

Returns, plainly

Tag Along does not publish a blanket return window or guarantee a refund. Eligible completed catalog orders use the in-app buyer-protection flow.

If there is a problem with a completed catalog order

Open the order in Tag Along and choose the applicable issue type. When eligible, submit photos through the in-app buyer-protection flow for a company-paid return-label and refund review.

Smoke-free listings

Every Tag Along listing must be smoke-free. Buyers can report an item that smells of smoke only from a delivered order through buyer protection. Repeated validated smoke-odor complaints from distinct orders can suspend a seller account from listing.

Please do not send an item back unless the in-app claim status provides a return label. A claim does not by itself guarantee a label, refund, or credit.

Marketplace listings

Bundle offers are created by sellers for eligible items already in a shopper’s cart. Shoppers can accept or decline before the offer expires; bundle offers do not create a conversation, take payment, or start shipping.

Because marketplace checkout and return fulfillment are not connected yet, there is no marketplace return process to use today. Do not arrange payment, shipping, or communication outside Tag Along.